This sounded really good, so we bought it. I purchased an extended warranty after purchasing a living room set at Rooms to Go. Furniture salespeople may make a strenuous effort to sell you an extended warranty. Affordable home furniture for sale from Rooms To Go. Chara of Houston, TX. After a few days, he came out, looked at the sofa and said I see this brand broken like this all the time! Your salesperson will probably bring up the perks of this purchase just as you're finishing up hours of negotiations and purchasing considerations for your vehicle, so don't head into these discussions unprepared. Avoid this store. Pin On Rooms To Go Bed Frames. you can check in your system the purchase was under the name ***** .I did not buy a one year warranty. Username and password will be sent to you via email. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Review #264732 is a subjective opinion of Product or Service Mentioned: Even after talking with Fortegra and them saying that everything was covered, all of the sudden the one that was broken wasn’t covered anymore! Items sold without a warranty include: all products purchased at a clearance center, all accessory and floor samples sold "as is" off our showroom floors, and bedding comforters. Brand building is not only when things go right, but also how you respond when things go wrong. warranty solutions Customized service contract programs that enhance your customer experience. And it looks like the common response roomstogo will give to that is that they deliver thousands of pieces of furniture each day. ", I said (there were small stains caused by juice, etc). Comment the review as Rooms To Go verified representative. Would You Like to Convert It Into Review? This extra coverage costs $200. Private messages do not impact your company rating. Rooms To Go - Beds To Go: Rooms To Go mattress-in-a-box option comes with multiple firmness option and 4 layers of foam. Thank you for taking the time to write your review. We purchased a Setson Sectional and just one week after the warranty expired, the motor on one end of the sectional quit working so my recliner is useless. Update: I emailed tellus@***.com with my plight. Really? Let\'s see what happens. Username and password will be sent to you via email. If you want your response Write a private message as Rooms To Go verified representative. Granted no one has ever sat on the arm of that chair or done anything to it since I live alone and that side of the chair is right next to my end table. Thank You for Your Reply! Rooms To Go review from Houston, Texas rated 2.7/5.0 with 19 Comments: I bought the extended warranty. I feel ROOMS TO GO sold me cheap goods and on top swindled additional $300+ by selling me a worthless extended warranty. At one point, I was in a back and forth with the customer rep about which one was even the sofa! You will be able to edit the text before publishing. Private messages do not impact your company rating. David, your name is on the title of the email. Our 3 year extended warranty only covers food and stains. To obtain service under this Limited Warranty, the original consumer purchaser must first attempt to clean the affected area with the ForceField® Fabric Cleaner provided to you at the time you purchased the ForceField® Fabric Protection. I bought a complete electric recliner couch and chair set for my living room 2 years ago. Cratin ordered a micro-fiber living room set from Rooms To Go after being taken by an all-encompassing warranty. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All At this point I have engaged the Better Business Bureau, added this very post to other websites, and am awaiting a response from our local news station and their consumer advocacy program. I spent $2,500 on 4 pieces of furniture and they are simply ignoring my request to correct the stain. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All 1.0. I've purchased every room through rooms to go but I doubt I will ever do so again! Check our FAQ, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Surely a sofa shouldn’t break in 2 years! International Shipping Rooms To Go offers export services at many of our South Florida locations. Please email us the details of your order to TellUs@RoomsToGo.com and we'd be more than happy to look into this for you. If the stain remains, you should call Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go … The fabric is fine but I have recently noticed the left side arm and whole side of the recliner chair is somehow busted and pushing out and away from the body of the chair, like something became unconnected somehow. Well just called them up on their offer, there is a fairly large stain on the couch that was caused by hair gel. If you want your response Location: 30701 Miller Rd, Brookshire, TX 77423. Review #1753633 is a subjective opinion of Used Pub Style 5 Piece Table W Rooms To Go Warranty Repair Or. Standard. 100% Free repairs with zero documentation. He took a few pictures and said that it would either be fixed or replaced and we should hear back from RTG in 7-10 days. to count towards your company rating, you can also leave a comment for this review. so they should be under the manufacturers warranty! Inquired about dye fading on chair and was told that it wasn't covered under warranty. They were very busy when we visited, so we spent almost an hour in the store browsing furniture and crunching numbers. Purchased RTG top of line leather sofa and chair. I bought 2 living room sets from RTG and was contacted by phone a week after delivery to offer me a 5 year extended warranty that would cover ANY DAMAGE that occurred to the furniture during that time. Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. This Limited Warranty is non-transferrable and applies only to the original consumer purchaser, and for merchandise which has remained at the original non-commercial delivery site. Great Comment! So it looks like I am going to have to go buy another recliner chair after only 2 yrs of use. We purchased the Eric Church power recliner/loveseat in 2017 for over $2000. Either we were lied to by Fortegra about the insurance we purchased, or we were lied to from RTG about both of the items being covered at one time and then 2 weeks later, only on of them being not covered. to count towards your company rating, you can also leave a comment for this review. Or find a store near you: over 150 stores nationwide. www.realthanks.com. Dec 08, 2017 1.7K views. I just want them to fix this sofa that according to the tech breaks often, or replace it! Serta. Customers will begin to receive statements from the finance company within 60 days following the date of delivery. I was told that this warranty would cover almost every structural issue I may encounter with this this furniture. I bought an entire living room set back in October. Resolved Rooms To Go — extended warranty/sofa bed. On behalf of Rooms To Go, we apologize for this situation and regret not knowing about the issues with the semi truck. https://bestcompany.com/home-furniture/company/rooms-to-go?page=2 This company is continually updating and shifting in and out new inventory giving buyers the opportunity for plenty of options. Fortegra Warranty Rooms To Go. This feature is currently under development. I've read many complaints online and should have heeded their warning. Shipping can be one of the biggest negatives of home furniture stores, and based of the policies in place they are trying to be competitive in this area. So I'm stuck up a creek without a paddle thanks to RoomstoGo's shady sales techniques, and even worse customer service, not to mention their technicians who seem to be interested more in getting to the next stop than performing their regular duties of eliminating stains (please see above, he ignored the rest of the smaller stains". At the initial purchase, we added the stain coverage to both and then received a call from Fortegra (the extended warranty co) asking if we would like to take out 3 more years that would cover everything on both from rips to mechanical and electrical issues. We thought for sure we purchases the extended warranty but we were only charged & paid for the fabric portion of the warranty. What to ask before buying an extended warranty How much will it cost? Unfortunately, we don't have box trucks available. Common Questions Frequently Asked Questions The loveseat was delivered first and then the sofa came later when it came in stock. Exclusive Lifetime Warranty Floors To Go. To learn more about the ways to appreciate the reviewer please visit If you wish that your prior post be removed, submit a notarized letter. Same exact thing happened to my family the extended warranty is *** and so is Rooms to Go. Also, beware, the sales staff never mentioned that you have to assemble the tables yourself. Knowing that the furniture was a light color, I went ahead and purchased the miraculous "wonder warranty" that covers everything. Well, fast forward to 2019 and the sofa recliner has a bent/broken main bar, sits sideways and will not close all the way! Thank You for Your Reply! Not that I would sit on the arm of a recliner, but just in case anyone is wondering. Comment the review as Rooms To Go verified representative. I have the same problem I just talk to them in store, and they do not care about you it is the money they think more than you . I will not be a returning customer nor will I let anyone I care about ever buy from this company again!!! Poor workmanship on furniture broke in 2 years, Run around by rtg and warranty co, Terrible customer service. Rooms To Go RTG extended extended warranty added to my bill w/out my approval. Just had a similar experience! (of course the one that wasn’t broken) (convenient for them) I have been back and forth between Fortegra and RTG for weeks and have heard conflicting answers and reasonings and I am fed up! Delivery & Shipping Delivery policy, shipping area and estimated costs. I really hate this! I know I went to Rooms To Go and have receipts. Rooms To Go … If you wish that your prior post be removed, submit a notarized letter. My response to that is, it only takes one to ruin your reputation, and I've seen literally hundreds. "But what about the other stains? Rooms To Go Cons: Extended Warranty Plans. Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go will send a representative to attempt to clean the stained area and re-apply the ForceField® Leather Protectant to any cleaned area at no charge . Extremely disappointed! It cost me $550 for the extended warranty. You will not be billed or receive a … Extended furniture warranties are never a good idea. Rights Reserved, You Are About to Contact PissedConsumer.com, DO NOT PURCHASE THE EXTRA WARRANTY FROM ROOMS TO GO, I have read and agree to the Pissed Consumer. Delivered fast, right to your door. You will be able to edit the text before publishing. You can try to reach review author by writing a comment to the review or try one of our business solutions. Did you email our office at the email address mentioned above recently? Rooms To Go review from Greenville, South Carolina with 8 Comments: I bought an entire living room set back in October. ! And if your living room isn't ready to handle the expectations that come with being the social hub of your home, you need living room furniture from Rooms To Go. Five months later, Cratin began to notice stains on the fabric. Extended warranty plan for your newly bought room heater online. I just want them to stands behind their products!! Best place to shop online for quality home furniture for less. Rooms to Go does claim to have a quick delivery system as well as the option for free shipping through UPS if buying accessories. To learn more about the ways to appreciate the reviewer please visit Rooms To Go offers a one-year limited warranty on most of the products we sell. Totally willing to give rtg the benefit of the doubt. This review was posted by ... Just was delivered maybe 2 weeks ago! Well today I get a call from the supervisor, and since the stain isn't food nor beverage, it's not covered. Lesson learned: Don't buy roomstogo warranty, heck don't even buy at roomstogo. Rooms To Go. I was excited because I really like our sofa! I loved my sofa and thought it would last longer than 2 years without completely breaking! www.realthanks.com. Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later. Rooms To Go review from Brookshire, Texas rated 1.0/5.0 with Images: We purchased the Eric Church power recliner/loveseat in 2017 for over $2000. Get contact details that poster left for the company. If you can please resend this information with the order details, it would be much appreciated as we are very interested in taking a closer look into your experience. Rooms to go extended warranty jan 13 150 rooms to go warranty reviews and sofa warranty reviews and complaints all new sofa love sets ashley rooms product warranties ikea customer service complaints department. Please search for it by looking for your name in the title. The loveseat was delivered first and then the sofa came later when it came in stock. Over 2 weeks later, we get a phone call that the warranty was only on the loveseat and not the sofa and there was nothing that could be done! 151 Rooms To Go Warranty Reviews And Complaints Ed Consumer. Extended Warranty Sham. Would You Like to Convert It Into Review? We would love to get more information on this. Really bad quality furniture that was not cheap at all in price. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. They invalidate the manufacturer's warranty and are loaded with exclusions. Completely cashless with zero documentation The salesperson went through her rehearsed routine, by pouring red juice on a piece of fabric, and then cleaning it right off. I am planning to contact State and Federal agencies about the deceptive selling practices, especially their extended warranty. If you've ever purchased a car from a dealership, you've undoubtedly heard about extended warranties. I don't think I will go to Rooms to Go again even though I have always bought my furniture there for about 30 years. I will be warning others as well as putting in a claim with the better business bureau! We found a set we loved, did the math to make sure we could afford it, and then found a salesman to ask him to process the order. Rights Reserved, You Are About to Contact PissedConsumer.com, Rooms To Go - Repeated re-delivery of damaged furniture, I have read and agree to the Pissed Consumer. This feature is currently under development. 2 reviews of Rooms To Go "BUYER BEWARE!!!!! Reason of review: When the technician came out, he promptly said, "I see that all the time, that stain won't come off, just wait for a call from my supervisor on Monday, we typically either replace the piece, or we try to replace the couch if that doesn't work". I went to Rooms to Go yesterday looking for a trundle bed and the saleslady did not even know what a trundle bed was-After reading these complaints I will never go back. Get contact details that poster left for the company. I went ahead and resent my original email. If you bought a $20 rice cooker and the extended warranty costs $20, then you're probably better off bypassing the extended warranty. Rooms To Go Warranty. We are processing your message. it was a three year extended warranty and I havnt had them for a year!! I expected it to last a good 10 years like my other living room sets I have bought from them in the past. You will be automatically registered on our site. These plans are typically pitched as though they offer added protection and extend the retailer's warranty. High pressure to sell extended warranties. Rooms To Go Extended Warranty. Great Comment! 3 comments. Fix or replace my sofa. You can try to reach review author by writing a comment to the review or try one of our business solutions. We are processing your message. Preferred solution: Write a private message as Rooms To Go verified representative. Highest percentage in industry expected on fabric protection (BOND) and leather protection -- which they sell on "blended leather" which is really polyurethane on top 50%. These mattresses offer a quick deal, but there are many competitive mattress-in-a-box options that promise more value. Selection: The best living rooms live up to their name.After all, the living room should be the life of the house. B Baucoin. Knowing that the furniture was a light color, Rooms To Go - Extended Warranty and Quality of Furniture. I was sold. Purchased a 2 Piece Sectional from Rooms To Go in late 2014 along with the fabric protection and the extended warranty after it was recommended by our sales associate as "covering everything with full repair or replacement". Rooms To Go said the warranty for repair is for 1 year. Warranty issue. We have the warranty on both pieces even though they say we don’t! Bought warranty and leather treatment. After contacting Fortegra they told us that everything we had purchased was covered, gave us an authorization number and sent a technician out to look at it. Rooms To Go Pros: Horrible customer service and very misleading with the warranty. Rooms to go actually talked me out of spending $2,200 at their store today. Good Luck. Assess the cost of the extended warranty in relation to your purchase. She even went as far as stepping on the fabric with dirty shoes and cleaning it right up. Nice salespeople. Yasha. Check our FAQ. You will be automatically registered on our site. I was told to call a furniture repair company to fix the problem. Rugs, floor lamps, sofa tables, and pictures are what they want you to sell, not "the room… And if it did, I would have expected the 3 years of extended warranty that we had to cover it! Resolved Rooms To Go — con on extended warranty-poor quality B Barbara P. Furniture not delivered when promised, months late, as I see everyone else has had the same problem. I looked into the request and could not find any email inquiries that match your concerns. Salesman said they would send someone out to clean any stain or replace the item if they couldn’t remove it.