Two thirds of the British population claim to have suffered nuisance caused by problem neighbours, with 1 in 5 of all complainants having reported the matter to the police. There is history of false and malicious accusations made by both neighbours to us and this will not stop, we just can't belive housing are writing to us!!! If the person next door or the landlord has a complaint about your behavior, you should ask them for details. If your neighbours are not social housing tenants and you make a complaint to the council we can look at how the council responded to your reports of problems. Complaints to Council & Local Government: If you have a neighbour problem there is a good chance that at some point it will become necessary to deal with the local council. Unfortunately, most complaints are dismissed by the police as being ‘a civil matter’, despite them having a range of statutory powers to deal with neighbour disputes. My husband making a lot of noise leaving for work at 6.30 am, I assured her I would ask him to be quieter. If the burning off is illegal or there is a fire prevention order in place, the council may choose to prosecute your neighbour. Making a Complaint and Getting Help. Sometimes, a neighbor will knock on your door and complain directly to you. Contact the police if you think your neighbour has broken the law - for example, they’ve been violent or threatening. My neighbour has complained numerous times over the past few weeks about noise. Recently I had a burst pipe, which was gushing out bath water into the shared alleyway when I was taking a shower in the morning. ... housing association & council houses are rented to pretty much anyone so it is a bit of a lottery. For instance, ask for the date and time when the issue occurred and how it affected them. If you have talked to your neighbour and they are still making noise you might consider getting the local authority involved. Ask Neighbors About the Details of the Recent Complaint. My husband immediately went over to the neighbours on one side and apologised to the husband (it definitely had to be them who made the complaint as the neighbour on the other side gets on v well with me and would have come directly to us). (the same with loud vehicles, repetitive parties, loud music). He literally creeps around now. Discuss it with your neighbours (if you think this is a safe thing to do). If you think your neighbour’s making trouble because of your race, religion, sexuality or other characteristic, it could be a hate crime or hate incident. Malicious and false complaints: I have a neighbour feud over petty issues with rights of way and so on. If all else fails, go to the Council with your evidence and ask them to do a decibel test on your property. Nuisance A person can complain of nuisance if damage is caused by a substantial and unreasonable interference with the private right to use and enjoy one’s land. Another complaint, my daughter was like an 'animal' using the stairs, I have now put a baby gate up so she cannot use them. ... and what other investigation they have carried out to confirm that the complaint is genuine and not malicious. The council had not witnessed it and we were just advised about this complaint. Call 999 if the crime is still happening or 101 to report a crime later. If you receive complaints about your dog making noise, do your own investigation. Be aware that getting the council involved will raise tensions and the dispute might get out of proportion because your neighbours could ultimately end up in court. Get the council involved. Tell the council that she is making a lot of noise at two o'clock in the morning and you can't get to sleep.